Conceptual Framework for Evaluating the Effectiveness of the Implementation of Enterprise Resource Planning Systems in Small and Medium-Sized Enterprises
Authors: Natalia Futekova, Vladimir Monov
Abstract
The paper is concerned with problems arising in the implementation process of ERP systems including the risks of severe loss of time, investment and customer interest resulting from unsuccessful ERP implementations. The research problem of effectiveness calculation is outlined. A conceptual framework is proposed for calculating in advance the effectiveness of the possible implementation of an ERP system. The problem is decomposed in two major parts and indicators that can measure the effectiveness of an ERP implementation process are discussed.