Authors: Ira Gjika, Rudina Qurku, Nikollaq Pano
ICT developments have affected all service sectors for several decades. Special occurrences, such as the Covid-19 pandemic, have accelerated the use of technological innovations in various fields. Health services have recently been one of the areas where digitalization is expected to bring great economic and social benefits. In addition to the benefits, many difficulties and obstacles exist for all involved partners. Evidence of the benefits and challenges of digitalization in the health service is the focus of this paper. The main purpose is to present an analysis of the current situation in Albania and to highlight the opportunities for further development, especially through the education of all parties and at all levels. The discussion is focused on the role of healthcare providers and beneficiaries in the successful use of telemedicine in Albania. It is closely linked to developments in other areas, such as education, digital infrastructure, data safety and protection, social policies, etc., making necessary all stakeholders’ engagement in this advancement process.