Job Satisfaction of the Employees in the Sector of Trade

Abstract

The article presents a comprehensive picture of the job satisfaction in the organisations in the sector of TRADE in Bulgaria. For a thorough and in-depth understanding of the researched picture, the obtained results are compared with the use of appropriate benchmarks (satisfaction of the entire studied population; and of particular groups within the sector of TRADE). Based on this solid empirical base, the authors aim to build a comprehensive and systematic picture of the phenomenon of satisfaction as a starting point and prerequisite for further meaningful interpretations of the behaviour of the organisations in this sector. The results can be used mainly by executives in the sector of TRADE as well as by researchers, academic faculty and students. The following results are drawn from 1353 respondents from the sector. The sector of TRADE reports a comparatively high overall satisfaction rate when considering the organisational structure. The highest rated is satisfaction with communication with the direct supervisor; work hours; the possibility of life and work at preferred locations. Lowest is the satisfaction with the possibility of growth and promotion in the workplace; income; welfare and benefits. In the TRADE sector, salespeople by profession are more likely to be satisfied than workers in other positions; managers report higher satisfaction than workers with executive functions.